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'Welcome Back Soldier' Returns
Starting today, all accounts that became inactive any time between December '04 and today will be eligible for free play through the return of our 'Welcome Back Soldier' program.
ELIGIBLE PLAYERS WILL BE CONTACTED VIA E-MAIL
Here are some important details about the program:
- Free play starts December 28th and ends January 2nd
- Effective January 1st, 2006, ALL accounts inactive/unsubscribed for more than 180 consecutive days become eligible for gamename transfer to an active/new subscriber.
- All accounts inactive/unsubscribed for more than 90 consecutive days become eligible for rank rollback.
Q & A
Q. What time today will accounts be re-activated?
A. Eligible accounts will be activated at approx 2pmCT today.
Q. What do you mean, "All accounts inactive/unsubscribed for more than 180 consecutive days become eligible for gamename transfer to an active/new subscriber."?
A. With the rise in new subscribers from the retail release, we need to free up gamenames from inactive accounts. If your account is inactive for more than 180 consecutive days, your gamename gets flagged as available. If an existing or new subscriber requests that gamename it will be assigned to that player. As long as nobody requests your gamename it will remain with your account. We pre-announced this change back in the summer.
Q. How will I log in if my gamename gets changed?
A. Your Playnet login (Member Name) will not change. Accounts with names re-assigned will be auto-assigned a new gamename which can be changed.
Q. What do you mean, "All accounts inactive/unsubscribed for more than 90 consecutive days become eligible for rank rollback."?
A. We want to be sure that the population of any given rank in the game is not skewed by players with accounts inactive for more than 90 consecutive days. As we make changes to the rank system, it's important for us to be able to predict population and allow us to roll back ranks on accounts not used. In addition, changes to the game and in-game organizations mean no player gone for more than 90 days should be jumping back into the game and leading missions.
Q. What about members of the military who get assigned to duty that can take them away for more than 90 or 180 days?
A. We always make special arrangements for individuals in our community. If you are a member of the military or have a need for special consideration, we will go out of our way to make something work for you. Contact firstname.lastname@example.org for details.
Q. If the e-mail address bounces the message CRS sends out will the player still be eligible?
A. All eligible players will be able to log in after 2pmCT today even if the e-mail message is not delivered.
We will be sending out an e-mail to eligible players to let them know about the free play time but please contact members of your squad or game buddies who have unsubscribed to let them know about the free play.
Al 'Rafter' Corey
Playnet Markiting (retired)
Last edited by RAFTER; 12-28-2005 at 11:18 AM..
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